Questions about parcel delivery from the United Kingdom and Europe

Delivery time depends on the route, the tariff selected, and customs clearance. For most destinations, delivery takes from a few business days to several weeks.

RusPost delivers parcels from the UK and Europe to Russia, Kazakhstan, Azerbaijan, Uzbekistan, Armenia, and other available destinations.

Yes. You can place a shipment from London and other cities in the UK. Available options depend on the sender address and the tariff you choose.

After you place your shipment, you receive a tracking number to follow the delivery status.

Yes. Door-to-door delivery to the recipient is available for selected tariffs, including EMS. Availability depends on the destination country and city.

International shipments may not include hazardous substances, weapons, flammable materials, certain types of batteries, or goods restricted by customs or sanctions rules in the country of origin or destination. Before sending, we recommend checking restrictions for your specific country and product category with customer support.

Yes. RusPost delivers parcels from the UK and Europe to Russia. You can book a shipment online, choose an available shipping method, and track the parcel using its tracking number.

Book the shipment online on the RusPost website and provide the sender and recipient details, parcel weight, and contents. Then choose courier collection or an available drop-off point.

The price depends on the parcel weight, dimensions, and selected service. You can calculate the current price online on the RusPost website before booking the shipment.

The average delivery time is approximately 2–2.5 weeks and depends on the destination region, selected service, and customs clearance.

Yes. RusPost accepts shipments from London and other UK cities. Depending on the selected service, courier collection or drop-off at an available acceptance point is available.

You can send goods and personal belongings permitted for international transport, subject to current customs, export, and sanctions restrictions. Check the list of prohibited and restricted items before shipping.

Delivery cost depends on the parcel weight and size, destination country, and the tariff you choose. You can calculate the price online before placing your shipment.

Enter the country of origin, destination country, and parcel weight in the delivery calculator on the website.

The price depends on the parcel weight and dimensions, delivery route, shipping method, and the tariff you select.

EMS with priority handling is usually the fastest delivery option.

EMS is faster than standard delivery and, in most cases, includes priority handling and door-to-door delivery.

Regular and corporate customers may be eligible for special terms and individual tariffs.

Yes. You can pay for international delivery online when placing your shipment.

Average delivery to Russia takes about 2–2.5 weeks, depending on the recipient region, the tariff selected, and customs clearance.

Average delivery to Kazakhstan takes from 2 to 4 weeks, depending on the shipping method and destination region.

Delivery to Azerbaijan usually takes from 2 to 4 weeks, depending on the tariff selected and customs clearance.

EMS delivery usually takes 7 to 12 business days, depending on the route and customs processing.

Delivery may take longer due to customs clearance, weather, holiday periods, or carrier restrictions.

If delivery is delayed, contact customer support and have your tracking number ready so we can check the shipment status.

We deliver parcels from the UK and Europe to Russia, Kazakhstan, Azerbaijan, Uzbekistan, Armenia, Kyrgyzstan, and other available destinations.

Yes. We deliver parcels from the UK to Russia with shipment tracking available.

Yes. International shipments are available to Kazakhstan, Uzbekistan, and other countries in Central Asia.

Yes. Parcel delivery to Armenia is available for private and commercial shipments.

Yes. We deliver parcels from the UK, Germany, and other European countries to CIS countries.

Yes. Shipments from Germany and other European countries are available on our international routes.

To place a shipment, enter the route, parcel details, and recipient information, then choose a suitable delivery tariff.

Yes. For some tariffs, a courier can collect the parcel from the sender address.

Yes. You can hand in your shipment yourself at a parcel drop-off point.

A tracking number is provided after your shipment is registered in the delivery system.

You can check the shipment status using your tracking number in the parcel tracking system on the website.

Some types of consumer electronics may be sent subject to customs, transport, and sanctions restrictions in the destination country. Mobile phones and certain electronic devices may be restricted or unavailable on some delivery routes.

Yes. International document delivery is available for most destinations.

Some medicines and cosmetic products may be sent subject to customs and import restrictions in the destination country.

International shipments go through customs clearance in line with the rules of the destination country.

To place an international shipment, you typically need sender and recipient details and a description of the parcel contents.

Basic insurance up to USD 100 is included in the delivery price. If needed, you can add extra coverage at 5% of the declared value of the shipment. Additional insurance can be selected when placing your order in your account.

If your shipment is lost or delayed for a long time, contact customer support and provide your tracking number so we can check the delivery status.

You can reach customer support via the website, email, or the available messaging channels.

Yes. Customer support is available in Russian.

For international delivery, use sturdy packaging and secure the contents firmly inside the box.

Yes. You can send gifts, personal items, and parcels to relatives and friends, subject to customs and import restrictions in the destination country.