Send a Parcel
Send a Parcel

Shipping Rules and Guidelines

Please review the key requirements before booking an international shipment.

Weight and dimensions

  • The parcel must meet the limits of the selected service.
  • Oversized or non-standard parcels may have additional requirements and charges.

Packaging

  • Use a strong, securely closed box.
  • The sender is responsible for suitable packaging.

Recipient details

  • Provide the recipient’s full name, address, postcode, phone and email.
  • Incorrect or incomplete details may cause delay or return.

Customs declaration

  • Describe every item accurately and state quantity and real value.
  • Do not use vague descriptions without details.

Restrictions

  • The sender must check customs, export and sanctions restrictions.
  • The parcel may be inspected by the carrier or customs.

Handover and tracking

  • Give the parcel to a courier or an available drop-off point.
  • Keep the documents and tracking number until delivery is complete.