Terms and Conditions

1. Definitions

In these terms where the contents so permit the following expressions shall have the following meanings: Consignment, parcel means a parcel or a group of parcels to be delivered by the Company from sender to recipient address

  • Client means a person or business representative that books via our website ruspost.co.uk and contracts with RusPost LTD to arrange collection and delivery of a consignment.
  • Recipient means the person or business representative that receives the consignment/parcel to the address on a booking
  • Third Party Courier refers to one of our carrier partners and others that deliver the consignments booked through our website.

2. Shipping Contract

RusPost LTD will arrange collection and delivery of your consignment by using appropriate delivery service or via the Third Party Courier. We reserve the right to change, remove or introduce any services or prices that are available on our website without prior notice. All queries or claims must be directed via email inforuspost@protonmail.com, we will then follow normal procedures and contact the courier on your behalf. Tracking of your consignment is available in your personal account on our website.

3. Client Obligation

Client must enter the correct information on the contents of the parcel (weight, dimensions, contents, addresses etc) by filling custom declaration form on the website. All address information supplied by the customer at the time of booking must be complete and accurate. Any parcel returned due to incorrect address or contents will incur additional charge (based on the original delivery price) and will not be eligible for any refund.

  • It is the responsibility of the client to enter correct weight details of their parcels. Should the weight of the parcel be different from the paid for, the additional invoice will be raised to cover the difference and administration charge of £2.50 will apply.
  • Parcel must be well packed, preferably in double wall cardboard box, with all information clearly showed on the box, including full recipient address, and shipping labels provided (if using collection service). No claim for loss and damage will be accepted should the conditions above fail to be met. Invoice will be raised shortly after your booking, which needs to be paid no later that 24 hours following preparation of invoice.
  • RusPost LTD do not accept parcels and/or cargo for transportation containing items prohibited by the legislation of destination countries, as well as dangerous items that can cause harm to parcels and/or cargo of other Clients.

4. Custom Inspection

  • All consignments/parcels addressed to outside of the EU will be subject to customs clearance. It is the client responsibility to provide the required information and documentation if any customs authority requires additional documentation.
  • Customs may dispose of any goods if the sender or recipient fails to pay required duties and taxes. You agree that we, the Courier or any governmental border or customs authority may open and inspect your consignment at any time.
  • Consignments may be subjected to security screening which could include x-ray equipment. Customs may dispose of any restricted or prohibited items and no claims for loss or damage will be accepted. Customs may dispose of goods if the receiver or sender fails to pay required duties and taxes. No claim for loss or damage will be accepted in these cases.
  • Customs charges must be paid by the sender or recipient before any delivery is attempted. RusPost LTD reserve the right to pass these charges directly on to the sender that placed the order if necessary. Should recipient not be willing to pay the charges, the consignment will be returned to the sender, and all  associated return charges will be passed on to the sender.

Client agrees that customs representatives and authorised government agencies will have the right to open and check parcels or cargo for contents in order to comply with legislation or eliminate possible harm caused to other parcels and/or cargo including in cases of suspicion for inadmissible or dangerous items within.

5. Collections bookings

Collection and Delivery date and time shown on our website are estimates only and are not guaranteed on any service. Collections and deliveries may be delayed for reasons that are outside of the control. 

  • Under no circumstance any other shipping labels should be used except the pre-paid shipping labels supplied by RusPost LTD. Any use of manual or handwritten labels will invalidate transit cover and avoid a claim for loss and/or damage in transit. Please note, that the maximum weight the Courier will be able to accept is 20 kg in actual weight and 30 kg by volumetric weight. 

6. Payment

  • Payment for delivery can be done via Paypal or by bank transfer to details provided on our website ruspost.co.uk. We do not accept payments to courier, by phone or by post. Please note, the parcel will be dispatched only upon receipt of full payment.
  • By making a payment for parcel delivery service to RusPost LTD you agree to our terms and conditions.

7. Surcharges

  • When a parcel arrives to our warehouse, it is checked for weight and dimensions to make sure that the quoted prices are correct. If the dimensions exceed  maximum actual or volumetric weight brackets, RusPost LTD reserve the right to apply additional charges depending on the dimensions of the parcel.

8. Claims and Liability

  • Each parcel comes with limited amount of cover.
  • Courier collection service between UK and EU is not covered with insurance protection, should you require such protection please contact us.
  • For Overseas service (delivery of the parcel to required destination) each parcel is insured for USD 100. Should you require an greater value insurance for the total amount of the contents of the goods, please select this option when using booking system on our website. Please note, the cost of such insurance is 3% of the total amount you want to insure for. Extra value insurance will only be valid in cases of loss of a parcel and will only be valid upon receipt of full payment for service.
  • Every claim for loss will require the proof of value of the lost goods. Claims for damaged, lost or late deliveries will be refused if occurring under circumstances, such as Act of God, consequences of war, insufficient packaging or absence of shipping labels.

9. Applicable Law

This agreement shall be construed in accordance with the laws of England and the Courts of England shall have exclusive jurisdiction in relation to any disputes arising out of this Agreement.

10. PERSONAL INFORMATION

By using our delivery service and sending parcel with RusPost LTD, the Client on their own accord consent to collection, storage, transfer, disposal and processing of personal and confidential information.