Privacy Policy

RusPost LTD – Privacy Policy

This Privacy Policy explains how RusPost LTD collects, uses, stores, and protects your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Company Information

Address: 347 Barking Road, London, England, E13 8EE

2. Information We Collect

We may collect the following types of personal data:
- Name, address, phone number, and email address
- Parcel shipment and delivery information (including recipient details)
- Payment and billing information (processed securely via payment providers)
- IP address, browser type, and usage data (when visiting our website)
- Any other information you provide via email, forms, or account registration

3. How We Use Your Data

We process your personal data to:
- Provide and manage our delivery and logistics services
- Communicate with you about your orders or inquiries
- Comply with customs, sanctions, and export control regulations
- Improve our website and services (including analytics)
- Meet our legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data based on:
- Your consent (e.g., marketing emails)
- Performance of a contract (e.g., delivery services)
- Compliance with legal obligations (e.g., customs laws)
- Legitimate interests (e.g., improving services, fraud prevention)

5. Data Retention

We retain personal data only as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Typically, business transaction records are kept for up to 7 years to comply with accounting and tax obligations. Data no longer required will be securely deleted.

6. Data Sharing

We do not sell your personal data. We only share data when necessary:
- With customs, border control, or other authorities for legal compliance
- With third-party couriers to complete deliveries
- With service providers (e.g., IT, payment processors) under strict confidentiality agreements
- When required by law or court order

7. International Data Transfers

If we transfer your personal data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or the UK International Data Transfer Agreement.

8. Cookies & Analytics

We use cookies to improve your browsing experience and analyse website traffic. This includes Google Analytics, which collects anonymised usage data. You can manage cookies in your browser settings or opt out of Google Analytics via: http://tools.google.com/dlpage/gaoptout

9. Your Rights

You have the right to:
- Access your personal data
- Request correction or deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
Requests can be sent to inforuspost@protonmail.com. We will respond within 1 month.

10. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Sensitive payment data is processed securely by payment providers and not stored on our servers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a revised 'Last updated' date.