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Privacy Policy

Privacy Policy

This Privacy Policy explains how RusPost Ltd ("RusPost", "we", "our" or "us") collects, uses, stores and protects your personal information when you use our website or our services.

RusPost is committed to protecting your privacy and processing personal data fairly, lawfully and transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you acknowledge that you have read this Privacy Policy.

1. Who We Are

RusPost Ltd is the data controller responsible for your personal information.

If you have any questions regarding this Privacy Policy or your personal data, please contact us using the above details.

2. Information We Collect

We may collect the following categories of personal information:

  • Identity Information
  • full name;
  • date of birth where required;

company name where applicable.

  • Contact Information
  • billing address;
  • collection address;
  • delivery address;
  • email address;

telephone number.

  • Shipment Information
  • sender details;
  • recipient details;
  • parcel contents;
  • declared value;
  • customs declarations;

tracking information.

Payment Information

RusPost does not store full payment card details.

Payments are securely processed by authorised third-party payment providers.

We may receive confirmation that payment has been successfully completed together with limited transaction information.

Technical Information

When you use our website we may collect:

  • IP address;
  • browser type;
  • operating system;
  • device information;
  • pages visited;
  • referring website;

date and time of access.

Communications

We may retain copies of:

  • emails;
  • online enquiries;
  • customer support requests;
  • complaints;

feedback.

3. How We Use Your Information

We use your personal information to:

  • provide our services;
  • collect and deliver Shipments;
  • arrange customs clearance;
  • communicate with carriers;
  • process payments;
  • provide customer support;
  • respond to enquiries;
  • send tracking updates;
  • comply with legal obligations;
  • prevent fraud;
  • detect security incidents;

improve our website and services.

We will only process your information where permitted by applicable law.

4. Legal Basis for Processing

Depending on the circumstances, we process your personal information because:

  • processing is necessary to perform our contract with you;
  • processing is necessary to comply with legal obligations;
  • processing is necessary for our legitimate business interests;

you have provided your consent where required.

Where consent is relied upon, you may withdraw it at any time.

5. Sharing Your Information

We may share your personal information where reasonably necessary with:

  • airlines;
  • courier companies;
  • freight forwarders;
  • customs authorities;
  • border agencies;
  • government authorities;
  • payment providers;
  • insurers;
  • IT service providers;
  • legal advisers;

auditors.

We will only disclose personal information where necessary for the provision of our services or where required by law.

6. International Data Transfers

As part of providing our international delivery services, your personal information may be transferred to organisations located outside the United Kingdom.

This may include:

  • courier companies;
  • airlines;
  • freight forwarders;
  • customs authorities;
  • border agencies;
  • government authorities;
  • logistics partners;

service providers.

Where personal information is transferred internationally, RusPost will take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable UK data protection laws.

7. Data Security

RusPost takes appropriate technical and organisational measures to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • disclosure;
  • alteration;

destruction.

Such measures may include:

  • secure servers;
  • encrypted connections (SSL/TLS);
  • restricted staff access;
  • password protection;
  • security monitoring;

regular software updates.

Although we take reasonable precautions, no method of transmission over the Internet or electronic storage is completely secure.

Accordingly, RusPost cannot guarantee absolute security of any information transmitted electronically.

8. Data Retention

RusPost retains personal information only for as long as necessary to:

  • provide our services;
  • comply with legal obligations;
  • resolve disputes;
  • enforce our contractual rights;

maintain accounting and tax records.

Retention periods may vary depending upon legal, regulatory and operational requirements.

When personal information is no longer required, it will be securely deleted, anonymised or destroyed.

9. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:

  • access your personal information;
  • request correction of inaccurate data;
  • request deletion of your personal information;
  • request restriction of processing;
  • object to processing;
  • request data portability;
  • withdraw consent where processing is based on consent;

lodge a complaint with the Information Commissioner's Office (ICO).

These rights are subject to certain legal exceptions.

RusPost may request proof of identity before responding to any request.

10. Cookies

Our website uses cookies and similar technologies to improve user experience, maintain website functionality and analyse website usage.

Cookies may be used to:

  • remember user preferences;
  • maintain secure sessions;
  • analyse website traffic;
  • improve website performance;
  • prevent fraud;

support website functionality.

Where required by law, we will request your consent before placing non-essential cookies on your device.

You may manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of our website.

11. Marketing Communications

Where permitted by law, RusPost may send information regarding:

  • service updates;
  • promotions;
  • special offers;

company news.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained within our emails or by contacting us directly.

We will not sell your personal information to third parties for marketing purposes.

12. Third-Party Websites

Our website may contain links to third-party websites.

RusPost has no control over the content, privacy practices or security of external websites.

We recommend that you review the privacy policies of any third-party websites before providing personal information.

13. Children's Privacy

RusPost's services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information relating to a child has been collected unintentionally, we will take reasonable steps to delete such information.

14. Changes to this Privacy Policy

RusPost may update this Privacy Policy from time to time.

Any changes will be published on our website together with the updated Effective Date.

Your continued use of our website or services after publication of any revised Privacy Policy constitutes acceptance of those changes where permitted by law.

15. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

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