Insurance & Claims Policy

• Insurance & Claims Policy
• Insurance & Claims Policy

RusPost takes every reasonable care in handling your shipment. However, international transportation involves risks that are beyond our control, including delays, loss or damage caused by carriers, customs authorities or other third parties.

Optional Transit Insurance

Customers may purchase optional transit insurance when booking a shipment, subject to availability and the insurer's terms and conditions.

Insurance is not included unless expressly purchased.

What Insurance Covers

Where transit insurance has been purchased and accepted, cover is generally provided for the total loss of a shipment, subject to the insurer's policy terms, exclusions and claim requirements.

What Is Not Covered

Unless required by applicable law or agreed otherwise in writing, insurance does not cover:

• Damage to fragile items;
• Cosmetic damage, scratches or dents;
• Inadequate or insufficient packaging;
• Delay in delivery;
• Consequential or indirect losses;
• Customs delays, inspections, seizure or confiscation;
• Losses resulting from prohibited or restricted goods;

Losses excluded by the insurer's policy.

Fragile Items

Glass, ceramics, porcelain, mirrors, televisions, monitors and other fragile items are accepted for transportation entirely at the Customer's own risk.

RusPost recommends that fragile items are professionally packed before shipment.

Claims

Any claim for loss or damage must be submitted as soon as reasonably possible and no later than 7 days after delivery (or the expected delivery date for lost shipments).

Claims should include:

• the shipment reference number;
• a description of the loss or damage;
• photographs (where applicable);
• proof of value (such as an invoice or receipt); and

any other information reasonably requested by RusPost or the insurer.

Failure to provide the required information may result in the claim being rejected.

Liability

Any compensation is subject to:

• the Terms & Conditions;
• any applicable carrier limitations of liability; and

the terms and conditions of any transit insurance policy purchased.

Nothing in this Policy limits any rights that cannot legally be excluded under the laws of England and Wales.